Warranty and Repairs
Limited Lifetime Warranty and Repairs
Limited Lifetime Warranty on manufacturing defects for the lifetime of the original owner of the product and a 30-day return for full refund depending on the condition of the product.
If there is a defect in the materials or workmanship, we will repair the bag at our discretion.
What’s Covered? Defective sewing/stitching, defective zippers, attachment hardware and clips.
What’s Not Covered? Normal wear and tear such as rips, tears, and fading. If the bags has been modified, it won’t be eligible for warranty.
Submitting a Claim
To submit a claim, please email Warranty@greengurugear.com with the information below:
- Product Name
- Phone and Email
- Place of Purchase
- Date of Purchase
- Order Number - If you placed your order online through greengurugear.com, your order number will be on your order confirmation email.
- Provide a detailed description of the problem that you’re having with this product.
- Snapping a photo is very helpful.
Please make sure that we will be able to tell what is damaged, and that we can tell where the damage is located on your bag.
If your bag qualifies under warranty, your only responsibility is to get it to us after we provide you RMA number.
Once the product is received, we will evaluate the claim within 3-5 business days. Once a decision is made, we will contact you and give you an update on the estimated time it will take to repair and get it shipped back to you.
Have another question? Please feel free to contact us firstname.lastname@example.org or call us at 303.258.1611x0