Frequently Asked Questions
Where are our products made?
What materials do we use?
We use upcycled Bike Tubes, Banners, Wetsuits, Climbing Rope, Nylon Scraps, Camping Tents and the highest quality new materials.
Where can I recycle my gear waste?
Check out our Recycling page for a list of recycling stations and program details.
Are our products waterproof?
No, but most products are weatherproof against rain, snow and wind.
How does Green Guru ship online orders in the US?
We ship USPS First class or Priority and UPS.
Where is my order?
You may check the status of your order from within your account settings. Please click the Account or Login button at the top right of the site. You may also contact us via email: email@example.com
Is Green Guru Gear's online shopping cart secure?
Yes, our shopping cart is secured using a 256-bit SSL connection provided by Shopify. We will never sell or give your personal information to others.
How do I return something I purchased online?
Contact firstname.lastname@example.org or call 303-258-1611.
How long do refunds or exchanges take to process?
Returns and exchanges take one to two business days once we have receive your item. We will use the best method to ship your return, which should take between 3 and 7 business days.
How do I contact Green Guru?
You can email any questions to email@example.com or call us at 303.258.1611. Our business hours are Monday-Friday from 9 a.m. to 5 p.m. Closed on holidays.
What is the Green Guru warranty policy?
Limited Lifetime Warranty on manufacturing defects for the life time of the original owner of the product and a 30 day return for full refund depending on the condition of the product.
How do I care for my bike inner tube Green Guru bag?
To clean: use water, Simple Green, or most other spray cleaners. Wipe down rubber with a rag. If needed, place in a washing machine on gentle cycle without detergent. Do not put in dryer. Do not dry clean. To protect rubber: With a clean rag, apply a light coat of Armor All or similar product to rubber exterior.